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Who we are…

We are business performance specialists who advise firms on using the right technology and latest practices to optimize performance.

Our focus is Contact Center Performance and Business Process Outsourcing. Our blended expertise in operations, finance, and technology enables organizations to increase sales and margins, improve first call resolution, lower transaction costs and drive higher customer satisfaction and net promoter scores.

SPOT Consulting LLC partners with leading edge firms to be able to provide your organization the best solutions possible.  Today’s world is all about collaboration, cooperation, and accomplishing the objectives vs. doing it all yourself, proprietary solutions, and half-baked solutions.  SPOT’s partners have state of the art solutions for training, social media, chat support, and other key functions contact centers and BPOs need to compete effectively in today’s environment.  Click here for more information about our partners and find out how they can help you now.

Our comprehensive assessments and certification processes drive results.   Contact us to learn more.