Alton Martin, Founder and CEO

Alton Martin has been a pioneering figure in the field of contact center performance optimization. A tireless innovator with an unquenchable thirst for accurate metrics and results, his groundbreaking work in developing new performance improvement methodologies has left a global impact. Martin is a recognized expert in assembling the right mix of resources to ensure high-quality, cost-effective customer care in a dynamic environment where customer needs and expectations are constantly evolving. Read more…

Kim Keating, Vice-president Client Services

Kim is the primary point of contact for driving the strategic direction and tactical execution of SPOT Consulting’s client programs. She has over 15 years of experience in corporate strategy, marketing, business development, project management, customer service and engineering. Prior to joining SPOT, she held senior positions at Dell, National Instruments and Motorola Semiconductor. Read more…

Roger Meador, Vice-president Technology Services

Roger brings over 15 years of global contact center operations and telephony experience. He is a recognized expert in designing and implementing contact center solutions and operations. Prior to joining SPOT, he held senior positions at Cedar Valley Concepts and Apple Computer. Read more…