VoIP or TDM?
by Roger Meador
The popularity of Voice over IP (VoIP) continues to grow. There are a large number of consumer offerings that work over DSL and a few free services as well. What is VoIP? Simply, it refers to technology that enables the routing of voice conversations over the internet or a computer network. … Read More
News & Events
Contact Center Expo
Join Alton Martin at the Contact Center expo, April 23-26 in Orlando Florida where he presents on Vested Outsourcing as part of the strategy track. Be sure to register early.
Alton Martin discusses Vested Outsourcing in the contact center industry. Click here to listen.
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CHATXPERTS
SPOT’s CHATXPERTS WILL HELP YOU TO IMPLEMENT CHAT
…OR JUST MAKE IT BETTER!
Chat is fast becoming a channel of choice for many customers and prospective customers. Just like the fact that most prospects check out your web site (and competitors’ as well) before contacting you, increasing numbers of those initial, as well as follow up contacts, … Read More
Back to the Future… 2012
Ah, the time of year for resolutions! As I look back on 2011 and consider my resolutions for 2012, I wonder how much has really changed in the contact center industry and how much has stayed the same. After all, don’t we struggle with the same ole recurring issues year after year? Agent attrition, low … Read More
If my call is so important, why don’t you answer it? Part 2.
Have you heard this recording upon dialing up a company, usually for support or post sales related? “Please go to our web site at www.donotcallme.com”. This is followed by a nice pause, then proceeds to the phone menu. That is not the actual web site of course, however it might as well be. Don’t the … Read More